Privacy Policy

Privacy Policy

Introduction

Welcome to https://heating-system-repair.vibereports.co.uk (hereafter referred to as “the Company” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and disclosure of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, applications, or services accessed via links on our website. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides your interactions when:

  1. You sign up and use our applications as an authorized user.
  2. You visit and navigate through our websites linked to this statement.
  3. You receive communications from us, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, which include:

  • Account Information: This includes your username, email address, and password used for creating an account on our platform.
  • Payment Information: Details related to your payment methods, such as credit/debit card numbers, expiration dates, and billing addresses, are securely stored for transaction processing.
  • Financial Information: We may collect data about your financial status or transaction history, but only when necessary for service provision.
  • Purchase Information: Details about products or services you have purchased from us, including order numbers and purchase dates.
  • Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses, device tokens, or advertising IDs.
  • Location Data: Information about your geographic location when you interact with our applications or websites.
  • Feedback: Any comments, reviews, or ratings you provide to enhance our services.
  • Social Media Information: If you choose to connect your social media accounts to our platform, we may collect data from those accounts (subject to their privacy policies).
  • Product Information: Details about products you browse, view, or purchase on our e-commerce platform.

We obtain this data through direct user input, interactions with our applications and websites, and automated technologies used for analytics and personalization. Additionally, we may receive personal data from third parties who assist us in providing services, but only if they are contractually bound to maintain the privacy and security of that data.

Cookies

We employ cookies to enhance your experience on our website and improve our service offerings. Cookies are small text files stored on your device by our servers or third-party providers. They serve various purposes, including:

  • Strictly Necessary: These ensure basic functions like login, navigation, and session management work correctly.
  • Preference: Cookies store user preferences to provide tailored experiences when revisiting our site.
  • Analytics: We use analytics cookies to collect information about your usage of our website, which helps us improve its content and performance.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of non-essential cookies are set on their devices.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. Once the retention period expires or when the purpose is achieved, we delete or anonymize the data securely.

Security Measures

The Company has implemented robust security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of data at rest and in transit.
  • Secure third-party processing partners who adhere to strict privacy and security standards.
  • Regular security audits and updates to our systems to mitigate potential risks.

Children’s Privacy

We do not intentionally collect personal data from children under the age of 18. If you are a parent or guardian concerned about your child’s online privacy, please contact us using the information provided below.

Your Rights

Depending on your location and applicable laws, you may have specific rights regarding your personal data, including:

  • Access to and rectification of your data.
  • Erasure (right to be forgotten).
  • Restriction or object to processing.
  • Right to data portability.
  • Right to withdraw consent.
  • Right not to be subject to automated decision-making processes.

To exercise any of these rights, please reach out to our Data Protection Officer using the contact details provided in this policy. We will respond to your requests within a reasonable timeframe.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes made will be reflected on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any questions related to privacy, data security, or to exercise your rights, please contact us:

We are committed to addressing any concerns you may have about our privacy practices and the protection of your personal data.